Continuous changes in information technology bring a wide range of hotel products and services to customers' immediate attention. Customers are continuously looking for the best service experience, with the best cost-benefit ratio. This situation makes the hotel industry increasingly competitive, forcing owners and operators to maintain high levels of service, while seeking to maximize the profitability of their investment.

One of the main challenges that maritime agencies are faced with is to provide and maintain quality services, at the best price and to guarantee process agility. Companies seek the integration of their operations through different business units to provide complete services to their clients. These services include transportation of merchandise, reception of ships at ports, customs brokerage and storage and delivery of the merchandise.