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Hospitals

CARING FOR YOUR BUSINESS

Hospitals and healthcare institutions are constantly challenged with improving the service level provided to patients. It is essential that all areas of the hospital have formal procedures and tools to ensure high productivity throughout the entire value chain. In addition, the work systems must seek the maximum use of human and physical resources (beds, materials, operating rooms, etc.).

Efficiency in internal processes has a positive impact on the relationship with clients and suppliers. Compliance with the procedures agreed upon for each type of care must be ensured, without incurring unnecessary expenses for the patient and documented in a timely and complete manner.

As a result, the patient discharge process is expedited, allowing the hospital to increase utilization of installed capacity, reduce possible lost sales and increase the attraction of referred patients.

01.

Emergency Room

Solutions
  • Patient flow control model.
  • Fast track and advanced triage.
  • Management tools for measuring staff productivity by stage.
Benefits
  • Reduction in waiting time.
  • Decrease in abandonment.
  • Prioritization of patients.
  • Increased admissions.
02.

Hospitalization, Utilization and Medical Record

Solutions
  • Patient care protocols.
  • Active supervision model.
  • Tools for monitoring and compliance with medical utilization.
  • Administration and consumption of materials, supplies and medications.
  • Definition of the organizational structure through master plans.
Benefits
  • Improvement in service times.
  • Optimization of registration, admission and bed assignment times.
  • Improvement in the quality of medical record documentation.
  • Controlling the consumption of materials, supplies and medication.
  • Reduction in discharge time.
  • Balancing workloads and increased productivity.
03.

Operating Room

Solutions
  • Planning and scheduling operating rooms.
Benefits
  • Increase in patients attended and utilization of operating rooms.
  • Improved compliance with the surgery program.
04.

Support Services

Solutions
  • Definition of target response times.
  • Planning of studies in preparation for the medical visit.
Benefits
  • Improved service level and response time.
  • Timely management of medical discharge.
05.

Procurement

Solutions
  • Definition of inventory parameters.
  • Tools for control of medicines supplied to patients.
Benefits
  • Optimization of days of inventory coverage.
  • Improved reliability of inventories.
06.

Billing and Collection

Solutions
  • Tracking tools for billing and collection.
  • Feedback to the operational areas.
Benefits
  • Improvement in the average invoicing and payment time.
  • Reduction in the ageing of past-due accounts receivable.

“In all areas covered by the project, control systems were implemented which allowed us to constantly evaluate the area's performance through a set of indicators. This has allowed us to monitor in greater detail in order to accelerate our decision-making processes.”

Executive Director Ashford Presbyterian Community Hospital

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