Skip to content
English

Automotive Dealer

DRIVING POWERFUL CHANGE

In a globalized world, the automotive industry faces different challenges to provide customers with an excellent service experience during the sales process as well as during the after-sales stage.

The efficiency of the processes is a key factor to guarantee a satisfactory customer experience in the sales showroom as well as in the service workshop.

01.

Commercial / Customer Relationship (CRM)

Solutions

  • • Creation of commercial strategies.

  • • Standardized model of customer service in the showroom.

  • • Active supervision of sales executives and monitoring of key indicators: calls, customer traffic, test drives, and quotations.

  • • Creation of a Customer Relationship Management (CRM) database.

  • • Monitoring of the sales funnels as well as the status pipeline of the units from purchase to delivery to the customer.

Benefits

  • • Increased traffic in the showroom.

  • • Improvement in the commercial sales funnels by identifying conversion rates.

  • • Improved customer experience during the visit by getting to know the car in depth.

  • • Obtain key information to strengthen the relationship with customers.

  • • Weekly monitoring of the performance of sales consultants as well as the status of customer deals.

02.

Service Center Operation and Service

Solutions

  • • Standardized service model, encouraging upselling.

  • • Redesign the flow of vehicles by identifying them according to the type of service.

  • • Appointment management model.

  • • Service window predictive tool according to average mileage.

  • • Customer program service design.

  • • Measurement of workshop resource productivity.

Benefits

  • • Increase in sales at the front and back counter.

  • • Increase in technicians’ productivity.

  • • Increased customer satisfaction.

  • • Decrease in delivery times.

  • • Increased traffic in the workshop.

  • • Improvement in fulfilment of active appointments.

  • • Increase in billable hours.

  • • Improvement in the ratio of billed vs clocked hours.

03.

Spare Parts

Solutions

  • • Layout definition and warehouse inventory reliability.

  • • Commercial management at the front counter.

Benefits

  • • Management system to eliminate backorders and reduce the potential of obsolete stock.

04.

Organizational Structure

Solutions

  • • Definition of optimal payroll.

  • • Compensation diagram.

Benefits

  • • Increase in profitability by focusing the compensation system on the company’s key factors.

“We recognize London Consulting Group's professionalism and capacity to adapt to our business. Such strength has been a key factor for the project’s success...”

Executive VP FASA

chevrolet gruver
confino
difrenosa
grupo mavesa
potosina-1
ricardo perez
seat-1
timbo
toyota-1
volkswagen-1