Skip to content
English

Automotive Dealer

DRIVING POWERFUL CHANGE

In a globalized world, the automotive industry faces different challenges to provide customers with an excellent service experience during the sales process as well as during the after-sales stage.

The efficiency of the processes is a key factor to guarantee a satisfactory customer experience in the sales showroom as well as in the service workshop.

01.

Commercial / Customer Relationship (CRM)

Solutions
  • Creation of commercial strategies.
  • Standardized model of customer service in the showroom.
  • Active supervision of sales executives and monitoring of key indicators: calls, customer traffic, test drives, and quotations.
  • Creation of a Customer Relationship Management (CRM) database.
  • Monitoring of the sales funnels as well as the status pipeline of the units from purchase to delivery to the customer.
Benefits
  • Increased traffic in the showroom.
  • Improvement in the commercial sales funnels by identifying conversion rates.
  • Improved customer experience during the visit by getting to know the car in depth.
  • Obtain key information to strengthen the relationship with customers.
  • Weekly monitoring of the performance of sales consultants as well as the status of customer deals.
02.

Service Center Operation and Service

Solutions
  • Standardized service model, encouraging upselling.
  • Redesign the flow of vehicles by identifying them according to the type of service.
  • Appointment management model.
  • Service window predictive tool according to average mileage.
  • Customer program service design.
  • Measurement of workshop resource productivity.
Benefits
  • Increase in sales at the front and back counter.
  • Increase in technicians’ productivity.
  • Increased customer satisfaction.
  • Decrease in delivery times.
  • Increased traffic in the workshop.
  • Improvement in fulfilment of active appointments.
  • Increase in billable hours.
  • Improvement in the ratio of billed vs clocked hours.
03.

Spare Parts

Solutions
  • Layout definition and warehouse inventory reliability.
  • Commercial management at the front counter.
Benefits
  • Management system to eliminate backorders and reduce the potential of obsolete stock.
04.

Organizational Structure

Solutions
  • Definition of optimal payroll.
  • Compensation diagram.
Benefits
  • Increase in profitability by focusing the compensation system on the company’s key factors.

“We recognize London Consulting Group's professionalism and capacity to adapt to our business. Such strength has been a key factor for the project’s success...”

Executive VP FASA

chevrolet gruver
confino
difrenosa
grupo mavesa
potosina-1
ricardo perez
seat-1
timbo
toyota-1
volkswagen-1