---
title: Vehicle Distributors
description: Consulting for automotive distributors. Efficient your commercial services, workshop and service operations, auto parts and organizational structure.
image: https://londoncg.com/hubfs/Thumbnail-London.png
---

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- [About Us](https://londoncg.com/en/about-us)
- [Methodology](https://londoncg.com/en/methodology)
- [Solutions](https://londoncg.com/solutions)
- [Industries](https://londoncg.com/industries)
- [Experience](https://londoncg.com/en/experience)
- [Careers](https://londoncg.com/en/careers)
- Contact

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## Solutions

 A set of horizontal solutions that cut across any industry vertical. This is how we shape business together.

- [ Strategy ](https://londoncg.com/strategy)
- [ Operations ](https://londoncg.com/operations)
- [ Digital ](https://londoncg.com/digital)
- [ People ](https://londoncg.com/people)

## [Industries](https://londoncg.com/industries)

 Expertise in efficiency optimization applied to major industries. See where we work.

- [ Agriculture ](https://londoncg.com/en/agriculture)
- [ Automotive ](https://londoncg.com/en/vehicle-distributors-industry)
- [ Chemicals ](https://londoncg.com/en/industry-chemicals)
- [ Construction and Real Estate ](https://londoncg.com/en/construction-management)
- [ Education ](https://londoncg.com/en/universities-industry)
- [ Energy ](https://londoncg.com/industry-energy)
- [ Financial Services ](https://londoncg.com/en/industry-financial-services)
- [ Health ](https://londoncg.com/en/hospitals-industries)

- [ Manufacturers ](https://londoncg.com/en/macro-manufacturing)
- [ Media and Entertainment ](https://londoncg.com/en/media-and-entertainment-industry)
- [ Metals and Mining ](https://londoncg.com/en/industry-metals-and-mining-industry)
- [ Oil and Gas ](https://londoncg.com/en/service-stations-industry)
- [ Other services ](https://londoncg.com/en/sports-clubs)
- [ Retail ](https://londoncg.com/en/industry-retail)
- [ Telecommunications ](https://londoncg.com/en/telecommunications-industry)
- [ Transportation, Travel and Tourism ](https://londoncg.com/en/industry-transportation-travel-tourism)

# Automotive Dealer

### DRIVING POWERFUL CHANGE

In a globalized world, the automotive industry faces different challenges to provide customers with an excellent service experience during the sales process as well as during the after-sales stage.

The efficiency of the processes is a key factor to guarantee a satisfactory customer experience in the sales showroom as well as in the service workshop.

###### 01.

### Commercial / Customer Relationship (CRM)

##### Solutions

- Creation of commercial strategies.
- Standardized model of customer service in the showroom.
- Active supervision of sales executives and monitoring of key indicators: calls, customer traffic, test drives, and quotations.
- Creation of a Customer Relationship Management (CRM) database.
- Monitoring of the sales funnels as well as the status pipeline of the units from purchase to delivery to the customer.

##### Benefits

- Increased traffic in the showroom.
- Improvement in the commercial sales funnels by identifying conversion rates.
- Improved customer experience during the visit by getting to know the car in depth.
- Obtain key information to strengthen the relationship with customers.
- Weekly monitoring of the performance of sales consultants as well as the status of customer deals.

###### 02.

### Service Center Operation and Service

##### Solutions

- Standardized service model, encouraging upselling.
- Redesign the flow of vehicles by identifying them according to the type of service.
- Appointment management model.
- Service window predictive tool according to average mileage.
- Customer program service design.
- Measurement of workshop resource productivity.

##### Benefits

- Increase in sales at the front and back counter.
- Increase in technicians’ productivity.
- Increased customer satisfaction.
- Decrease in delivery times.
- Increased traffic in the workshop.
- Improvement in fulfilment of active appointments.
- Increase in billable hours.
- Improvement in the ratio of billed vs clocked hours.

###### 03.

### Spare Parts

##### Solutions

- Layout definition and warehouse inventory reliability.
- Commercial management at the front counter.

##### Benefits

- Management system to eliminate backorders and reduce the potential of obsolete stock.

###### 04.

### Organizational Structure

##### Solutions

- Definition of optimal payroll.
- Compensation diagram.

##### Benefits

- Increase in profitability by focusing the compensation system on the company’s key factors.

“We recognize London Consulting Group's professionalism and capacity to adapt to our business. Such strength has been a key factor for the project’s success...”

Executive VP FASA

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- [About Us](https://londoncg.com/en/about-us)
- [Methodology](https://londoncg.com/en/methodology)
- [Solutions](https://londoncg.com/solutions)
- [Industries](https://londoncg.com/industries)
- [Experience](https://londoncg.com/en/experience)
- [Careers](https://londoncg.com/en/careers)
- Contact

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