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Hotel Industry

Five-star Profitability

Continuous changes in information technology bring a wide range of hotel products and services to customers' immediate attention. Customers are constantly looking for the best service experience, with the best cost-benefit ratio.

This situation makes the hotel industry increasingly competitive, forcing owners and operators to maintain high levels of service while seeking to maximize the profitability of their investment. Achieving levels of operational excellence for hotels becomes imperative to ensure customer retention and business continuity.

01.

Comercial and Revenue Management

Solutions
  • Design of the commercial and new client prospection model.
  • Implementation of CRM to improve the planning of commercial activities and client follow-up.
  • Optimization of the revenue management model while improving the alignment between the hotel’s rates and the daily and hour-by-hour occupancy.
Benefits
  • Increased hotel revenues through higher occupancy and better rates.
  • Increase in new clients.
  • Increased cross-selling of the hotel portfolio.
  • Increased productivity of sales executives.
02.

Food and Beverages

Solutions
  • Marketing and commercial model to improve customer traffic to the restaurant.
  • Kitchen operation model and recipe standardization to ensure food quality and dish profitability.
  • Implementation of the purchasing negotiation, supply and inventory control model to improve input costs and reduce wastage.
Benefits
  • Increased food and beverage revenues, making the property profitable.
  • Increase of average tickets in consumption centers.
  • Reduction of processing costs.
  • Increased customer satisfaction and retention.
03.

Operations

Solutions
  • Definition of optimal staffing based on volume and expected service levels.
  • Reengineering of reception, housekeeping and maintenance areas to ensure continuous compliance with the brand's quality standards.
Benefits
  • Reduction of operating payroll costs per occupied room night.
  • Reduction of direct and indirect operating expenses per occupied room night.
  • Increased customer satisfaction and retention.
04.

Back Office

Solutions
  • Design and implementation of a shared services unit to increase the efficiency of administrative and portfolio recovery processes in the hotel group.
Benefits
  • Reduction of administrative payroll costs per hotel.
  • Reduction of financial costs associated with the portfolio receivable.

“London Consulting Group’s work is not limited to providing recommendations for improvements, but they also work shoulder-to-shoulder with our personnel to design and implement those changes in the organization.”

CEO Grupo Posadas

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