The main challenges that we identified include:

• Poor planning of the routes and a lack of adequate zoning.
• A lack of established standardized delivery times (local and foreign).
• Weak communication and synchronization with other key departments: sales and marketing.
• Not taking full advantage of cross-docking models or inverse logistics.
• The capacities offered by the transport are not optimized to their full extent.
• A lack of standardized methods when loading and organizing the product.
• Poor time management on the docks when loading and unloading.
• Not loading and unloading according to the established time schedule.
• Different delivery methods, defined by the conductor or the person responsible for the delivery.
• More overtime due to a lack of productivity indicators or established operating standards.
• Weak or non-existing 5s (organization and cleanliness) work culture.
• Geo localization tools or software being underutilized.

A structured organization focused on the operation, defining clear procedures and protocols, and communicating them effectively, understanding and utilizing key indicators, along with the tools which help provide accountability, ensure an increase in the level of service provided and an improved level of control over the operative costs of the company.