Leveraging Shared Services Through Synergy

Process Expertise | Back Office / Shared Servicess

The competitive future of businesses is not only in the ability to maintain or increase its market share in a globalize denvironment, but in the real possibility of maintaining a cost structure that allows meeting this strategic objective.

One of the options for achieving this goal is to bring together support areas through shared services. Shared services allow companies to unify several business units in order to carry out processes and administrative activities for the entire organization.

The main areas to unify are :

• Human Resources.
• Finance / Accounting.
• Systems.
• Purchasing.
• Legal / Safety.
• Sales / Collection.
• Customer Service.

Shared Services is recommended for the following businesses:
Companies with different business areas. Companies doing business in different locations.
Companies in the purchasing transaction process of other businesses.

areas_de_soporte

The Challenge

The ongoing challenge for Organizations is to create mechanisms to free up time at the moment of grouping non-strategic functions into a specialized agency (outsourcing). This would allow each business unit to increase the time dedicated to get more businesses and consolidate its operational efficiency.

The various challenges faced by organizations to achieve the objectives are:

  • Increase the focus on commercial management and core business.

  • Lower selling expenses, general and administrative.

  • Achieving to consolidate the model of organizational governance.

  • Standardize the electronic platform of the various businesses.

Back Office Shared Services

Solutions

Processes

  • Consolidation of activities and non-core business processes.

  • Design and implementation of agreements on Service Level to other Units.

  • Definition and agreement on the distribution of costs and expenses.

  • Re-engineering process (Consolidation).

  • Development of Business Plan.

HR

  • Determination and evaluation of workloads.

  • Homologation and activity standardization.

  • Definition of job profiles.

  • Evaluation of skills and matching of position/profile for the new Unit.

ERP

  • Development of RFPs (request for proposal).

  • Evaluate, select and adapt the technology platform to business needs.

  • Parameterizing and implementing technology infrastructure.

Infrastructure

  • USC lay-out design.

  • Defining the information flow.

  • Access Control System.

Governance Model

  • Practice good corporate governance.

  • Administration based on the management and measurement of indicators and compliance to service level agreements.

Benefits

Processes

  • Reduction of administrative costs.

  • Increased effectiveness and efficiency in the process of procurement of services and purchasing.sinergias.

  • Use of synergies.

  • Economies of scale

  • Administrative simplification.

  • Use of tax benefits.

HR

  • Lowering the cost of payroll.

  • Increase in staff skills and extension of career plan.

  • Implementation of a High Performance Structure dedicated to service.

ERP

  • Increased productivity.

  • Improved utilization of the installed capacity.

  • Decrease in operating costs.

Infrastructure

  • Optimization of spaces.

  • Operation assurance.

  • Infrastructure investment optimization.

Governance Model

  • Ensure the viability of the USC.

  • Compliance with the Business Plan.

  • Ensure the governance of the model.

Our customers

hacienda real
colpatria
grupo monge
fibra

"The processes were redesigned and integrated in a manner that boosted efficiency in the operation.We improved our service level to our customers both internally and externally. We achieved a ROI of 8.4 to 1

- Mario Pacheco Cortés, Presidente Unidad de Inversión Colpatria (Colombia).