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company's functions with economies of scale
Shared Services
& Back Office
Managing multiple companies under one corporate umbrella can be challenging due to the duplication of tasks, fragmented information systems, and uncoordinated processes. This lack of synergy and coordination can lead to rework, unnecessary costs, and a dispersal of efforts in administrative tasks, neglecting the focus on the company’s core objectives.
The implementation of shared services and consolidating the back office becomes a lifesaver. By centralizing and standardizing the processes and functions among the different departments within the company, efficiency is optimized. This allows companies to take advantage of economies of scale, improving the quality and efficiency of the services offered while reducing the associated operating costs. As a result, companies can focus more on their core activities, maximizing their growth potential and success in a highly competitive business environment.
At London Consulting Group we
maximize your company's resources
by centralizing each department’s
business functions
With this shared services unit design, we optimize your resources by consolidating activities and operations in a centralized team. We share common services among multiple companies, standardizing the processes and information systems. This approach directly impacts your company's efficiency and profitability by reducing the expenses generated by each department. This optimization allows each department to focus on their objectives, maximizing productivity and allowing each company to focus on their core business. Furthermore, by standardizing and centralizing operations, greater cohesion is achieved among the different units, fostering collaboration and synergy among the corporate group’s companies.
SOLUTIONS
How we achieve centralized operational innovation
We develop a solid governance model at a micro and macro level to optimize processes and select suitable personnel profiles for each area. We focus on establishing services according to the company's capabilities to ensure efficiency and productivity. Furthermore, we encourage each area to take advantage of their strengths and we standardize the information systems to achieve greater overall efficiency.
METHODOLOGY
Our process for establishing
a successful operating model
Deep-dive Analysis
We begin the process with a thorough analysis of your company's particular needs and requirements. This detailed assessment allows us to gain a thorough understanding of your current operations and, from there, identify key areas that could be improved through service centralization.
The main objective of this strategy is to ensure efficiency and reduce operational costs right from the beginning of the project. By concentrating our efforts on these identified areas, we seek to maximize the benefits for your company, optimizing resource management and improving the overall effectiveness of operations.
Project
Developing the governance model
• Defining the micro and macro structures: Detailed understanding of the departments and the company’s structure to identify interconnections and specific needs.
• Shared Services Center (SSC): Developing a meticulous strategy for implementing the shared services. This strategy is adapted to the identified areas, optimizing resources and operational efficiency.
• Establishing agreements and service levels: Clearly define the agreements and service levels to ensure consistent and high-quality delivery, aligned with the company's standards and expectations.
Internal Structure
• Defining the processes: Analyzing in depth, designing, and documenting the workflows and procedures.
• Selecting the ideal profiles: Identifying and hiring candidates with adequate skills for each role.
Expected Services Model
• Establishing processes and services: Creating and documenting shared processes and services to optimize efficiency and standardize operations.
• Planning the information systems for the SSC: Designing and developing information systems that adapt to the shared services to ensure an efficient and coordinated execution.
• Defining service levels and response times: Establishing clear agreements on the expected level of service and response times to ensure consistent and timely delivery of the shared services.
Process Optimization
• Defining the core processes: Identifying, analyzing, and documenting the company's essential processes, ensuring that these are clearly understood and that they align with the organizational objectives.
• SSC Operations Mapping: Preparing a detailed map that represents how the company's Shared Services operate. This involves clearly identifying the workflows, interactions, and relationships between different areas to optimize their performance.
Business Models
• Designing an ERP model: Developing and configuring an integrated business management system to optimize the organization's data collection, storage, and management processes.
• Defining the HR model: Establishing policies, procedures, and best practices for human resources management. This includes selecting, training, evaluating, and developing the personnel.
• Creating a skills development model: Designing a structured framework for identifying, assessing, and improving the personnel’s skills and capabilities, and ensuring that they align with the organization’s objectives.
• Expense control model: Establishing regulations and procedures to monitor, manage, and control the organization's expenses, ensuring their alignment with the budget and financial objectives.
BENEFITS
Optimizing the processes for business success
We optimize your company’s management processes by consolidating your operational functions into centralized units. This approach seeks to reduce costs by distributing resources efficiently according to the volume of the transactions. By unifying the information systems that are used, we take advantage of economies of scale, maximizing the profitability and efficiency of the company as a whole.
What makes us different
• Management collaboration: We work closely with the managers throughout the entire centralization process.
• Tailored design: We design a centralized administration unit that adapts to the company’s specific needs.
• Cost reduction and increased efficiency: We guarantee reduced costs and increased efficiency, driving your organization’s continued growth.
• Strategic approach: We develop a business strategy that optimizes functions to save time and eliminate superfluous expenses.
TRENDS
The future of business efficiency
Technological evolution, including the use of ERP, the web, and the cloud, has been vital for data and information management. Eighty-one percent of respondents to SSON's State of the Shared Services Industry 2022 survey said that end-to-end process integration is their top priority. Furthermore, 65% are looking to optimize processes through intelligent document processing solutions and 57% through artificial intelligence-driven automation. These trends underscore the importance of Shared Services & Back Office, backed by a 15.1% annual growth forecast for the global market, according to the Grand View Research report.
Shared Services 2.0: Closing the Work and Automation Gap, Laiye