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Convenience Stores

Selling Retail Success

The success of retail stores is mainly based on profitability through optimal category management, product negotiation and purchasing, inventory management, sales force productivity and efficient store operations.

The main challenge for retailers is to ensure the profitability of each point of sale. The operation of each store can become complex due to the high volume of items offered and the logistics required for the end consumer to find the desired product. As customers are constantly influenced by advertising and in-store merchandising, retailers are required to continually seek innovation and dynamism to increase impulse buying.

Product administration and management must guarantee the profitability of each SKU, encompassing definition, display, promotion and discount management, among other factors.


Commercial Management

  • Commercial management model that promotes active selling.
  • Cross-selling.
  • Operative marketing model.
  • Merchandisers control.
  • Improvement in customer service.
  • Increase in sales.
  • Increase in the average number of tickets.
  • Improvement in sales effectiveness.

Purchase/Category Management

  • Category management throughout the retail process: purchasing, warehouse and point of sale.
  • Product cycle: definition of standard times from design/purchase to sale.
  • Planogram analysis and definition.
  • Inventory replenishment model.
  • Supplier negotiation model.
  • Control and management of gross margin by product category.
  • Improvement in inventory balancing.
  • Optimization of the discount application.
  • Increased supplier service level.
  • Reduction of lost sales.

Store Operation

  • Active supervision, typical days and control checklist model.
  • Demand planning and human resources calculation methodology based on customer flow.
  • Implementation of control panels and management reports per store.
  • Layout and 5’s control.
  • Cyclic inventories.
  • Management and control of profitability per store.
  • Store resource optimization.
  • Standardization of store operations.
  • Optimization of administrative expenses.
  • Improvement in inventory reliability.
  • Waste control.

Warehousing and Distribution

  • Definition of the warehouse’s layout.
  • Implementation of the 5’s methodology.
  • Implementation of cyclic inventories.
  • Processes for waste control.
  • Delivery routes and load consolidation plan.
  • Increase in inventory reliability.
  • Improvement in inventory control.
  • Reduction in waste.
  • Increased on-time and complete deliveries to stores.

“I highly recommend London Consulting Group for their professionalism and perseverance, as well as their shoulder-to-shoulder implementation methodology which ensures the involvement of all levels within the organization.”

Chief Financial & Transformation Office 7-Eleven

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