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Banking

Investing In Performance

The banking industry faces important challenges in the face of a new reality resulting from:

    • • Globalization, which puts downward pressure on intermediation margins.

    • • Increased competition, with multiple credit options for the client.

    • • The hyperconnectivity of the user with multiple platforms.

Now, more than ever, money has become a "commodity". The agility of the service is determinant in the placement. Consequently, companies must adjust their business model. Our solution for these challenges is comprehensive and focuses on:

    • • Develop a customer-driven strategy focused on increasing profitability and product penetration per customer.

    • • Create agile and simple processes that improve the customer experience.

    • • Implementation of a culture focused on results, based on a compensation scheme.

    • • Management system based on indicators.

With the help of banking consulting will allow the creation of agile internal processes that also impact on the improvement of the customer experience in banking.

01.

Banking
Services

Solutions
  • Client Strategy: based on customer segmentation, define the potential of each customer, the profitability objective and the sales and service scheme for each segment in the different sales and service channels.
  • Product Strategy: redesign of the products ensuring the adequate mix of assets-liabilities and rate-commissions, in order to increase the product/customer ratio.
  • Channel Strategy: definition of the functions of branch personnel, removing them from administrative functions and focusing them on active sales.
  • Implementation of sales forces specialized in the placement of products for individuals or companies.
  • Redesign of key processes, aimed at simplifying procedures and speeding up service time (origination - credit analysis - processing - disbursement).
  • Service level management model for the areas.
  • Variable compensation system for the Commercial team.
  • Expense control and budget management system.
Benefits
  • Increased product placement per customer (more products per client).
  • Increased customer profitability across all channels through better service.
  • Increase in new customer acquisition via a greater focus on active selling through a specialized sales force.
  • Reduction of customer service times (internal-external).
  • Reduction of paperwork.
  • Definition of the optimal staff per area.
  • Visibility of the service level of the areas involved in key processes.
  • Focusing personnel on meeting objectives through a variable compensation system.
  • Reduction of operating expenses.

"The project’s benefits represent a return on investment of 8 to 1. In addition to the quantitative improvements obtained, we defined a new governance model, dashboards and performance indicators. We implemented a new compensation diagram that will allow us to achieve our objectives and speed up our service. Due to the above, I highly recommend London Consulting Group as a professional company with an excellent work methodology and a high focus on results.”

Senior Vice-president and General Manager Credicorp Bank

BANCO PICHINCHA COLOMBIA
BANCO FALABELLA
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firstbank
BANBAJIO
BANVIVIENDA
BANCO DE GUAYAQUIL
BANCO DEL PACÍFICO
BANREGIO
CREDICORP BANK
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