Banking
Investing In Performance
The banking industry faces important challenges in the face of a new reality resulting from:
• Globalization, which puts downward pressure on intermediation margins.
• Increased competition, with multiple credit options for the client.
• The hyperconnectivity of the user with multiple platforms.
Now, more than ever, money has become a "commodity". The agility of the service is determinant in the placement. Consequently, companies must adjust their business model. Our solution for these challenges is comprehensive and focuses on:
• Develop a customer-driven strategy focused on increasing profitability and product penetration per customer.
• Create agile and simple processes that improve the customer experience.
• Implementation of a culture focused on results, based on a compensation scheme.
• Management system based on indicators.
01.
Banking
Services
Solutions
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• Client Strategy: based on customer segmentation, define the potential of each customer, the profitability objective and the sales and service scheme for each segment in the different sales and service channels.
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• Product Strategy: redesign of the products ensuring the adequate mix of assets-liabilities and rate-commissions, in order to increase the product/customer ratio.
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• Channel Strategy: definition of the functions of branch personnel, removing them from administrative functions and focusing them on active sales.
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• Implementation of sales forces specialized in the placement of products for individuals or companies.
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• Redesign of key processes, aimed at simplifying procedures and speeding up service time (origination - credit analysis - processing - disbursement).
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• Service level management model for the areas.
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• Variable compensation system for the Commercial team.
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• Expense control and budget management system.
Benefits
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• Increased product placement per customer (more products per client).
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• Increased customer profitability across all channels through better service.
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• Increase in new customer acquisition via a greater focus on active selling through a specialized sales force.
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• Reduction of customer service times (internal-external).
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• Reduction of paperwork.
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• Definition of the optimal staff per area.
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• Visibility of the service level of the areas involved in key processes.
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• Focusing personnel on meeting objectives through a variable compensation system.
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• Reduction of operating expenses.
"The project’s benefits represent a return on investment of 8 to 1. In addition to the quantitative improvements obtained, we defined a new governance model, dashboards and performance indicators. We implemented a new compensation diagram that will allow us to achieve our objectives and speed up our service. Due to the above, I highly recommend London Consulting Group as a professional company with an excellent work methodology and a high focus on results.”
Senior Vice-president and General Manager Credicorp Bank


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