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Banking

Investing In Performance

In today's dynamic banking landscape, organizations face significant challenges from:

    • Digitalization: Increased competition from new market entrants.

    • Economic Uncertainty:Volatile monetary policies affecting financial stability.

    • Hyperconnectivity: Users engaging across multiple platforms.

To thrive in this environment, agility and operational efficiency are crucial. At London Consulting Group, we offer a comprehensive solution designed to help banks navigate these challenges by:

    • Developing a Customer-Centric Strategy: Enhance your customer experience with a focus on delivering superior value.

    • Implementing a Robust Operating Model: Optimize governance, organizational design, processes, and technology to drive transformative business outcomes.

    • Adopting a Lean Banking Philosophy: Streamline processes, eliminate inefficiencies, and promote agile operations.

    • Establishing Effective Work Systems: Ensure compliance and enable swift, impactful decision-making.

With the help of banking consulting will allow the creation of agile internal processes that also impact on the improvement of the customer experience in banking.

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Banking
Services

Solutions
  • Lean Banking: Maximize value and efficiency by optimizing your work systems.
  • Operational Efficiency: Reduce costs and improve service delivery through streamlined processes.
  • Customer Experience Design: Craft a compelling customer journey to enhance satisfaction.
  • Digital Transformation: Modernize systems and leverage technology to maintain a competitive edge.
  • Regulatory Compliance: Simplify navigation through complex regulations to mitigate risks.
  • Risk Management: Strengthen frameworks to safeguard against cyber and financial threats.
Benefits
  • Increased product placement per customer (more products per client).
  • Increased customer profitability across all channels through better service.
  • Increase in new customer acquisition via a greater focus on active selling through a specialized sales force.
  • Reduction of customer service times (internal-external).
  • Reduction of paperwork.
  • Definition of the optimal staff per area.
  • Visibility of the service level of the areas involved in key processes.
  • Focusing personnel on meeting objectives through a variable compensation system.
  • Reduction of operating expenses.

"The project’s benefits represent a return on investment of 8 to 1. In addition to the quantitative improvements obtained, we defined a new governance model, dashboards and performance indicators. We implemented a new compensation diagram that will allow us to achieve our objectives and speed up our service. Due to the above, I highly recommend London Consulting Group as a professional company with an excellent work methodology and a high focus on results.”

Senior Vice-president and General Manager Credicorp Bank

BANCO PICHINCHA COLOMBIA
BANCO FALABELLA
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firstbank
BANBAJIO
BANVIVIENDA
BANCO DE GUAYAQUIL
BANCO DEL PACÍFICO
BANREGIO
CREDICORP BANK
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