The industry has faced significant challenges in recent years with the volatility of oil prices, the integration of new players in the market, local and international regulations, and human capital. Integrating production, commercial and administrative processes in the value chain capitalize synergies while reducing production and logistics costs, optimising service levels and improving profitability. Technical specification is not the main problem for chemical companies, it is the daily execution of operational processes which depend on active supervision and preventive and proactive management models.